FAQ
Frequently Asked Questions

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General questions

What do I need to use Prizm ?

- An audio system (speaker, HiFi stereo, amp…) with an auxiliary input (jack 3.5mm, RCA or optical) or supporting Bluetooth connectivity.
- A smartphone (iOS 8.0 or later, Android 4.1 or later)

Is Prizm a speaker ?

Prizm is NOT a speaker. It is a new kind of music player you can connect to your own speakers / audio system. Thus you can enjoy Prizm’s experience on your own audio equipement (speaker, HiFi stereo, amp…).

How is the sound quality?

Prizm algorithm gives priority to selecting stations with audio quality equal to or better than mp3.

Can Prizm play my own music (playlists, mp3, etc.)?

Prizm includes a bluetooth receiver mode which allows you to play the content of your choice such as your streaming or mp3 playlists from your phone, your computer or your tablet. Prizm provides connectivity to your speakers if they are not equipped with Bluetooth.

Data Policy : How do you protect my privacy?

The access to the device is restricted and highly secured. The communication between the device and our servers is fully encrypted using the SSL standard, and anonymized.
Personal data will only be used to improve Prizm’s algorithm and will never be transmitted to any third party for any purpose whatsoever.

In practice

How can Prizm know who is in the room ?

Prizm users are automatically detected, using their smartphones’ WiFi or Bluetooth signals.

How to be recognized by Prizm ?

To be recognized by Prizm, just download the free Prizm app and enable the WiFi or Bluetooth on your smartphone, according to your operating system*. After the install, you don’t even need to launch the app : Prizm recognizes you and already knows what to play.

* On iOS : enable bluetooth and keep the app running in background. Android 5 and after : enable bluetooth or WiFi connexion. Android 4 and previous versions : enable your Wifi.

Where does the music come from ?

Prizm plays music directly from the cloud through your Wifi. The player is a standalone : you do not need your smartphone or laptop to enjoy the music you love. You can interact with Prizm instead.Prizm provides a music catalogue that contains millions of songs, developed collaboratively with music labels (majors and independents).

Can I choose the music myself ?

Using the app, you can guide Prizm by choosing a musical genre you Like. Or, you can search and play any station of your choice !

Can Prizm play music without a smartphone ?

Using the app, you can guide Prizm by choosing a musical genre or a track you Like. In webradios mode, you can search and play any station of your choice !

How does Prizm understand my musical tastes ?

Create your profile in seconds via the Prizm application and select your favorite music genres. Then, all of your interactions are taken into consideration when selecting stations best suited to your taste.

Does Prizm work with a subscription to a music service?

No, Prizm gives you access to more than 15000 webradios without any subscription.

How many profiles are allowed with one Prizm?

Prizm allows an unlimited number of profiles. Access to the musical catalogue is embedded into the device. Hence, everybody can create its own profile and enjoy the music.

Why Prizm is not just a mobile app?

To date, no smartphone has the technology needed to provide the Prizm experience, including automatic detection of users. Prizm has also been designed to allow access to music without a smartphone.

Compatibility with my equipment

Is my smartphone compatible with Prizm ?

The Prizm app works with every device supporting iOS 8.0 or Android 4.1 (or more recent versions). It is available soon on the App Store and on Google Play.

Is my speaker / audio system compatible with Prizm ?

Prizm works with any audio system with Bluetooth connectivity or an auxiliary input (external source). Prizm can be wired to your audio system via jack 3.5mm or optical cable. Jack-Jack and Jack-RCA cables are provided.

Can I hook up Prizm to my Sonos speaker(s) ?

To this day, Prizm doesn’t have access to the SonosNet wireless network, which is Sonos proprietary (and closed) protocol. You can plug Prizm to your PLAY 5 speaker, and to the CONNECT and CONNECT:AMP, because they provide auxiliary inputs.

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