Setup

1. Installation

Need help?

Hook-up Prizm to your audio system using the provided Jack-Jack or Jack-RCA cable, or with an Optical cable.
Pairing to Bluetooth speakers can be done in the mobile app, during the setup or later.

Plug Prizm in a standard electrical outlet using the provided micro-usb cable only.
Don’t plug it to any other electric source (like a laptop…).

Prizm displays a green light: congrats!
Prizm is now ready for the setup procedure.
Please continue to the next step.

  • In the box
  • Speakers
  • Power
  • Initialize

2. Configuration

Need help?

Get the Prizm app for free on the App store or Google Play.

Once installed, open the app and follow the instructions to setup Prizm.

3. Discover Prizm

Need help?

To start the music, press Prizm’s main button.
Press again to pause the music.
Hold the button a few seconds to put the device in standby mode.

Save the current song by touching the Like button! It will be added into your My Likes menu in the app, and into the Prizm playlist on your streaming account.
To discover other songs from the same artit: hold Like for two seconds.

Skip to the next song by touching the Next button.
If you don’t like what is played, hold Next for two seconds: the song will be banned and Prizm will understand it wasn't a good choice.

The black strip at the center of Prizm allows you to adjust the sound level.
Slide your finger from the bottom to the top to increase the volume, and from the top to the bottom to decrease it.

  • Play / Pause
  • Like
  • Volume

4. Discover app

Need help?

Search for the particular artist or song you want to listen to.
This is the best way for Prizm to understand what you like, when you like it!

Your My Likes menu displays all the songs you’ve liked.
You can also retrieve them into the Prizm playlist, on your streaming platform.

This section indicates who Prizm is playing for. When several users are detected, Prizm finds the songs everyone will like. If your friends want to participate to the music selection, they have to install the Prizm app and create their profile.

  • My Likes
  • Users

Troubleshooting

Problem during installation

How to plug Prizm into my audio system?

You can connect Prizm to your system using the Jack-Jack or Jack-RCA cables (provided), an optical cable, or through Bluetooth depending on your system.

Pairing with Bluetooth speakers will be possible during the setup of Prizm. You’ll then be able to change the audio output at anytime through the Settings menu.

Prizm's LED doesn’t turn on after being powered.

There must be a power supply problem. Make sure you’re using the micro-usb cable provided with Prizm, plugged on a standard power supply. If you’re already using the right cable and power source, please contact our team using the form at the bottom of this page.

Prizm LED doesn’t turn green after it has been plugged.

This may take a few minutes. If the LED doesn’t turn green, unplug then replug Prizm. If the problem persists, contact us using the form below.

I can’t setup Prizm with my wifi network. (5GHz)

Prizm works with 2.4 Ghz WiFi networks only. But if your smartphone is connected to the 5 Ghz frequency range of the same WiFi network, you‘ll still be able to control Prizm.

I can’t log into my SoundCloud account with Google+.

You may have trouble logging into your SoundCloud account using Google+. To create (or log into) your Prizm profile, please use the email and password associated with your SoundCloud account. Take a look at this page to reinitialize or create a password for your SoundCloud account.

I can’t manage to connect Prizm with my Bluetooth speaker.

If you have some troubles while pairing your Bluetooth speaker to Prizm, try to unplug and plug Prizm back in. If that doesn’t solve the problem, please send our team a message using the Prizm app (shake your smartphone and a comment window will appear). It will help us understand the problem so we can work on it quickly.

How to change Prizm's WiFi network?

When Prizm is disconnected from a WiFi network, it automatically switches back to WiFi setup mode after 20 seconds, so you can connect to another network. If you want to connect Prizm to another network while it is already connected, switch off the first network until Prizm goes into WiFi setup mode. If you can’t switch off this network, move Prizm away from its scope.

Troubles when using Prizm

Prizm’s LED is red.

There may be a problem with your Wi-Fi network. If you already have connected Prizm to your Wi-Fi network, please check your Internet connexion (ie try to browse the web). If your internet connexion is fine, make sure Prizm isn’t too far away from your WiFi router, and that nothing interferes with the wireless network quality (a thick wall, many people in the room…).
If the problem persists, please contact us with the form below.

Prizm’s LED is green.

Prizm is ready to be set up! Open the Prizm app and click on “Install”. Then, simply follow the instructions from our setup assistant!

Prizm's LED is blue.

Prizm is loading, searching for the next song and won't be able to respond to any interaction during a few seconds.

Prizm’s LED is white and blinking

Prizm is starting. The LED will stop blinking when it’s done and ready to play.

Prizm’s LED is yellow.

Prizm is installing an update. Please do not unplug it.

Prizm’s LED is pink.

Prizm doesn’t have any streaming account to play from. Appart from SoundCloud, Prizm requires a Premium account to stream music from your platform. Please check if your premium subscription is still valid. If you have a Premium account but the Prizm’s light is still pink, please try to disconnect and login to your Prizm profil.

Prizm takes a long time to start.

When you plug it in, Prizm can take a few minutes to be ready to play. Therefore, we recommend you to let it plugged in (read about the standby mode below). This will also help Prizm to detect your presence as soon as you enter the room. You will just have to press Play and instantly enjoy the music you like.

How to turn Prizm into standby.

When Prizm is playing music, hold the main button (play/pause) for two seconds to turn it into sleep mode. Then, the symbols light will turn off and the LED's intensity will decrease.

There is an inconvenient noise in Prizm’s sound.

This problem may happen with some audio headsets using 4-poles jacks (3 black strips on the connector) as they provide a microphone or a volume controler. Some of these 4-poles jacks (OMTP and AHJ) cause sound disturbances because signals and ground are not matching with Prizm’s 3-poles jack. Make sure you’re using a 3-poles jack (2 black strips on the connector), or use a converter to solve the problem.

Can I play the Prizm dynamic playlist on my computer?

No, the device is necessary to enjoy Prizm’s recommendation. This is due to the system’s architecture based on user’s detection.

Didn't find the answer you need ?
Describe your problem to the team.

Fill in your information

Describe the state of your Prizm